Walmart online is down — latest updates on major shopping outage

All systems go?

When we check Down Detector half-an-hour ago, outage reports were totaling around 1,100. At just past 5:20 ET, it’s dropped to 400.

The latest comments on the Down Detector forum seem to suggest customers are able to place their orders now with increasing frequency, so it looks like we’re just about up and running once more.

Some users seeing success

Some users can get their orders to go through, but they report that it takes a few attempts. Your experience may vary, but based on the anecdotal evidence from these users and the overall decline in reports, we may be approaching the end of the Walmart outage.

Beginning of the end?

The reports have dropped substantially — and quickly — over the last few minutes. While they reached as high as 3,600, they’re down to about 1,100 now.

This could mean the outage is coming to close, but with no official work from Walmart regarding what’s happening and why the website is having issues, it’s hard to say for sure.

Reports under 3,000

After looking at Down Detector again, I’m finally seeing the reports drop to under 3,000 for the first time in a while.

With that said, 2,500 reports hardly mean we’re out of the woods yet, so we’ll need to keep a close eye on this outage for new information as it happens.

I’ve sent an email to Walmart’s media relations team asking for any information regarding the status of the company’s website.

Hopefully, someone will respond in short order so we can gain some clarity on the situation (ideally, we’ll receive an estimated end time or some indication of when the company will have things fixed).

Walmart help isn’t overly helpful

The Walmart Help X account isn’t being overly helpful.

Like the main account, it’s simply telling users to DM them with their problems so they can offer a solution. I’ve tried to DM them myself and will add a new post to the live blog if they respond with any information.

On the rise again

Just when it seemed the Down Detector reports were starting to decline, a new batch of users flooded the website to report outages. Now, it has jumped to around 3,600 reports, which is higher than when this outage first started.

Uh-oh!

I was playing with the Walmart website to see if I could find anything to break, and I managed to get an error while clicking the Toys section under New. The error read “Uh-oh. This page could not be found.”

If you’re experiencing a similar error, know you’re not alone, as I got it, too.

Users reaching out on X

Some users have started posting on X to Walmart stating that the app is having issues and they can’t get anything to load. For its part, Walmart didn’t have any information in its responses, instead asking the users to send them a direct message.

Getting better?

There’s a slight drop in the Down Detector reports, with it currently sitting at just over 3,000. That could be a good sign that Walmart is getting things back to normal, but we’ll have to wait and see.

Users are taking to the Down Detector comments section to sound off on what’s happening with Walmart. It’s nothing too surprising, but it does appear to be primarily focused around not being able to add items to their cart. So even if you can access the Walmart website right now, you might find that you can’t actually buy anything.

Southern focused outage

While we usually see a lot outage reports centered around Boston and New York City, this one is focused in Tampa, Los Angelas Phoenix and other southern cities in the U.S. (with a small blip in Chicago).

For my end, Walmart is working fine. I can add items to my cart and browse the site in the same way as normal (I’m based on Connecticut).

The outage begins

Walmart users quickly sent the Down Detector reports up to around 3,500, which is a lot relative to the baseline of of two. Additionally, for a website that doesn’t draw as many users as something like Zoom (which was down for a good part of the day yesterday), this is larger number of reports.